At bozznovces.com, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines our procedures for returns, exchanges, and refunds to ensure a positive shopping experience.
Return Policy:
- We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Some exclusions may apply, such as personalized items or perishable goods.
Initiating a Return:
- To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and the reason for return.
- Our customer service team will provide you with a return authorization and instructions on how to return your items.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for your return package. We are not responsible for lost or damaged return shipments.
Refunds:
- Once your return is received and inspected, we will process your refund to the original method of payment within [number] business days. Please note that shipping fees are non-refundable.
- Refunds are issued for the purchase price of the returned items, excluding any discounts or promotions applied at the time of purchase.
Exchanges:
- If you would like to exchange an item for a different size or color, please indicate your preference when contacting customer service. Exchanges are subject to availability.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as per your preference.
Contact Us:
- If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us at [email protected]. Our customer service team is here to assist you.